Return Policy
We stand behind the quality of our products but understand that you may change your mind about a piece or that it may not work in your space as intended. We accept returns on select items within 30 days of delivery.
Our customers are responsible for return shipping charges. Refunds are made to the original method of payment less the original shipping fee and return shipping fee. Shipping fees are non-refundable unless the item received is damaged, defective, or incorrect. Returns that arrive with postage due will be returned to the sender.
Please allow 3-5 business days from the date of return receipt for the refund to be issued so that we may process the return and conduct a quality control review. Once a refund has been issued, you will be notified via email.
If you would like to use your own return shipping method, please obtain a return authorization number from support@decorwhimsy.shop. Once obtained, pack and return items in original condition and include the provided RMA form.
Risk-Free Returns
If you purchased our Risk-Free Returns add-on, please initiate your return through the Portal above. Final Sale and clearance items remain ineligible for returns, and a 15% restocking fee still applies to lighting and rug products. Please note, we accept returns on select items within 30 days of delivery.
Final Sale & Clearance
DECOR WHIMSY REWARDS POLICY:
- Decor Whimsy Rewards points cannot be used in conjunction with promotional offers or discount codes during a sale.
RUGS & LIGHTING:
- All rugs and lighting incur a 15% restocking fee per piece, per return. Pieces must be unused, uninstalled, and in their original packaging. Customized lighting sales are final. Customized lighting cannot be returned.
MIRRORS:
- Please contact our Customer Experience Team at support@decorwhimsy.shop to obtain an RMA form and/or a factory return label.
ARTWORK:
- All artwork is made-to-order and is final sale.
VINTAGE:
- All vintage is final sale.
FURNITURE:
- All furniture is final sale.
CUSTOM UPHOLSTERY AND MADE TO ORDER PIECES:
- All custom upholstery and made-to-order pieces are final sale.
SWATCHES:
- All swatches are final sale.
FINAL SALE & CLEARANCE ITEMS:
- All items ending in $0.99 are final sale